Microinteractions in Chatbots

Introduction

Microinteractions are the small touchpoints in a user interface, such as the Facebook "Like" button or the Google "I'm Feeling Lucky" search interaction. They are tiny moments of communication between a user and an interface, but they can leave a strong impression of the function and tone of the overall user experiennce. My project explores how to redesign these microinteractions in the context of chatbot applications.

My goal is to explore how we can communicate with modern text-based applications. Microinteractions in Chatbots consists of a series of animations simulating chatbot interactions that explores the ways people can communicate with text-based applications. Chatbots can be designed with different tasks, contexts, and personalities, but the mode of communication has been similar: sending back-and-forth text messages. This project investigates how different user interface design elements can be used to reflect a chatbot’s context and personality.